Support Center

No - the machines do not automatically order staples.

If you're missing staples, you can email us at Servicedesk@konicaminolta.no - and we'll order them for you. Always include a service item number or a serial number so we know where the staples should go.

A. Find the machine under "My Products" or press "Create new service call for a machine".
B. Search for model, serial, service item, or reference number and mark the machine.
C. Now choose whether there is an error code and press "Next".
D. Then select the problem category (for example, paper jam), reference, and provide a detailed description of the issue.
E. Finally, you can now choose a contact person whom the technician can contact if there are any questions.
 

You can start by finding the specific machine by clicking on:
"My products" -> "Installations".

If "Yes" is listed in the column for "OPS" and you haven't received a toner, you can click on the equipment number and then scroll down to "Latest orders for consumables" - check here if there is an order that matches the consumables that are missing.
 

It can happen that the machines have lost their network setup, even though the sticker is placed on the machine, so a technician needs to come by and look at it.
You can check if the machine is set up by going to:
"My products" -> "Installations".

If "Yes" is listed in the column for "OPS", then the machine reorders itself. Feel free to contact us if it's below about 8% capacity and nothing has been ordered - we'll be happy to check.

If "No" is listed in the column for "OPS", you can schedule a service visit so we can come by to set it up.
Service visits can be created under "Machines" and then select the specific machine that the visit in question concerns.

If you have a Bizhub model and it's set up for automatic ordering, you won't be able to make a manual consumable order. The system handles it automatically.

If your machine is a Brother or a Lexmark, you need to send an email to: Servicedesk@konicaminolta.no

If the machine has been moved, please send an email to our service desk at: Servicedesk@konicaminolta.no  

If you want to relocate the machine, you can do so via the portal.
Go to 'Machines' and select the printer you want to move.
Then choose 'Relocation' and follow the process.

Yes, you can!
Press the small person icon at the top right corner, then select "Notifications".
Here, it's possible to configure notifications to receive alerts when orders for consumables or service visits are created.
You can choose which types of notifications you want to receive.